Charge Key is a digital car key that gives you access to your vehicle through a simple link, without needing any physical keys or additional accounts. When you charge the vehicle at a Supercharger, payments are automatically processed using your saved payment method - no need to pay at the charger or request reimbursements later.
While you can use Charge Key through your web browser, we highly recommend downloading the app. It gives you better functionality like:
You can download the Charge Key app from:
Charge Key offers the following features:
Charge Key provides vehicle access as well as Supercharging billing. Tell Customer Care whether the problem is unlocking, starting, hands-free access, or charging payment. A hands-free connection problem does not by itself mean your balance is overdue. If the problem continues, Customer Care will review the booking and access status; payment does not guarantee immediate access restoration.
⚠️ Keep your balance under $25. If your Charge Key balance goes over $25, your vehicle access will be suspended. This is the #1 cause of Phoenix driver lockouts — check your balance in the app regularly and keep it paid down.
When you use a Supercharger, the charging cost is automatically billed to your payment method on file. No need to manually pay at the charger!
Charge Key accepts all major credit cards and debit cards, including Visa, Mastercard, American Express, and Discover.
The payment processing for this transaction may have encountered an issue. Please reach out to your rental host for assistance.
Please verify your payment information is entered correctly. Common errors include incorrect billing addresses, mistyped card numbers, or locked payment cards.