When it comes to damage and disputes with our vehicle rentals, we want to ensure a transparent and fair process for all parties involved. Here's what you need to know:
What to Do If You Notice Pre-Existing Damage
Before starting your trip, thoroughly inspect the vehicle and document any existing damage. This protects both you and the vehicle owner.
- Take clear photos of any scratches, dents, or other damage
- Report damage through the app immediately before starting your trip
- Make note of interior issues or mechanical concerns
Reporting Damage During Your Trip
If damage occurs while you're actively using the vehicle:
- Pull over to a safe location immediately
- Document the damage with clear photos from multiple angles
- Contact emergency services if necessary
- Notify us through the app's emergency support feature
- Collect information from other parties if another vehicle is involved
- Wait for further instructions before continuing your trip
Reporting Damage After Your Booking Ends
When returning the vehicle or discovering damage after your rental period:
- Submit a detailed damage report through the app within 24 hours
- Include all documentation and photos collected
- Provide a written description of when and how the damage occurred
- Respond promptly to any follow-up questions from our support team
- Keep all receipts and documentation related to the incident
Security Deposits & Damage Fees
Understanding our security deposit and damage fee structure:
- Security deposits are temporarily held for the duration of your rental
- Deposits are typically released within 5-10 business days after trip completion
- Damage fees will be assessed based on verified damage reports
- Disputes regarding damage charges must be submitted within 24 hours of being notified
- The most common form of damage is rim rash. Which could have a fee of at least $50 depending on the severity of the damage
Remember: Prompt reporting of any damage helps ensure a smooth resolution process and protects all parties involved.