Use these Lucid Air guides for account setup, vehicle access, controls, phone connection, charging, and troubleshooting. Complete setup while parked; screen labels can vary with the vehicle’s software.
📌 Pickup access instructions are under review. Contact ZEVO Support before pickup if you do not have a confirmed way to unlock and drive your assigned vehicle. First unlock, access timing, PIN delivery, and renter Mobile Key availability still need confirmation.
Lucid account linking, doors, assigned keys, Mobile Key, and access troubleshooting.
Dashboard controls, climate, luggage, Drive and Park, Bluetooth, CarPlay, and Android Auto.
Compatible connectors, adapters, charge-port operation, charging errors, and a stuck cable.
Quick answers about feature locations, access, phone connection, and charging problems.
For a missing vehicle, account-linking error, unavailable key or PIN, or a persistent vehicle issue, text ZEVO Support at 855-924-4885. For a callback, leave a voicemail at 877-835-9386. This is a voicemail line, not a live inbound queue. Contact ZEVO Support
Include your booking reference, location, exact error message, and whether the problem is in ZEVO, the Lucid app, or the vehicle screen. A screenshot can help; keep passwords, PINs, and verification codes out of it.
If a screen freezes or a vehicle warning appears, stop somewhere safe before troubleshooting. Do not perform a factory reset, disconnect vehicle batteries, or attempt electrical repairs. For immediate danger, call 911.
Before ending your booking: remove your belongings and follow ZEVO’s Pickup & Return Process and End Booking Basics. Contact ZEVO Support if an access problem prevents you from completing the return.