Review these terms before pickup. The full ZEVO Terms of Service control if this summary differs.
Pickup and payment
- Location and vehicle-access details become available through the booking flow.
- Weekly and daily booking charges are collected in advance according to the selected plan.
- Security deposit: $200 standard or $400 for drivers ages 21–24.
- Tolls, Supercharging, and approved incidentals are billed separately and may appear after the original transaction.
Battery and vehicle care
- For normal daily use, keep the battery around 20–80% when practical. ZEVO vehicles are capped at 90%.
- Keep the battery above 10% and follow Charging Penalties.
- Document pre-existing damage and tire condition at pickup.
Coverage and accidents
- Only the insured driver named on the booking may operate the vehicle.
- Auto liability remains administered through TeqMobility/Davies.
- New physical-damage claims opened on or after July 13, 2026 are administered through Continuum Mobility and ClaimSorted. Earlier open physical-damage claims remain with Davies.
- Physical damage is limited to vehicle ACV with a $105,000 ceiling. The deductible is $2,500 through $50,000 ACV and $5,000 from $50,001 through $105,000 ACV.
- Active rideshare and delivery trips are subject to the gig platform's coverage rules.
- Report promptly. Reporting within 24 hours is encouraged; the binding deadline is 72 hours.
Return and inspection
- Return to the agreed location, remove belongings, lock the vehicle, and upload post-trip photos.
- The host has up to 72 hours to inspect and close the booking. Any deposit deduction or incidental must be supported by relevant evidence.
- Eligible refunds follow the 5–10 business day bank-processing timeline after inspection.