As a Gold, Platinum, or Diamond rewards member, you’re entitled to complimentary roadside assistance up to four times each year. This benefit is provided by Urgent.ly, regardless of whether you’re online or not.
As part of this reward, the following services are included at no cost to you:
Tesla-specific safety: Do not attempt a guest jump-start, high-voltage repair, manual release, winching setup, or improvised procedure. A qualified provider may perform low-voltage support when required.
For a Tesla tow, provide the exact model and year, location, battery/alert status, whether wheels are locked, and whether the vehicle is in a garage, collision, flood, or charger situation.
💡 If you are NOT on an active rideshare ride please follow these steps to obtain roadside assistance for your Tesla
Call 877-798-3752 or:
Tesla may send Mobile Service or arrange transport. Model 3 and Model Y must be transported with all four wheels off the ground; a flatbed is preferred. Tow or Transport Mode is for loading and short repositioning only, never road towing.
For immediate assistance, you can also Contact Tesla Support directly through the messaging feature in your Tesla app under the Service section.
If Tesla or Uber roadside does not resolve the issue, ZEVO can dispatch TowDash nationwide. Tell ZEVO the exact Tesla model/year, location and clearance, alert wording, battery state, wheel condition, and whether collision, flood, charger, or low-voltage issues are involved. ETA is typically 45 minutes to 2 hours.