Scheduling Tesla Appointment

Tesla offers two types of service appointments: Service Center visits and Mobile Service. For Service Center visits, you bring your vehicle to a Tesla Service location. For Mobile Service, a technician comes to your preferred location if the service can be performed outside a Service Center. When scheduling, you'll see available dates and times based on your location and service needs.

How to Schedule a Service Appointment

To schedule a service appointment in the Tesla app, follow these steps:

  1. Open the Tesla app.
  2. Tap 'Service.'
  3. Tap 'Request Service.'
  4. Select a support topic and describe your concern.
  5. Follow the on-screen prompts to select your preferred date, time, and service type.

Note: Available appointment types depend on your vehicle's service needs. Some services can only be completed at a Service Center or through Mobile Service.

After scheduling your appointment, you will need to prepare for either your Service Center visit or Mobile Service appointment.

How to Add Service to Your Service Appointment

To add services to your scheduled appointment:

  1. Open the Tesla app.
  2. Tap 'Service.'
  3. Tap 'Request Service.'
  4. Tap 'Manage Request.'
  5. Tap 'Services.'
  6. Tap 'Add Another Concern.'
  7. Describe the concern and follow the on-screen prompts.

Note: Additional concerns may affect your existing appointment time.

How to Contact Tesla About Your Service Appointment

To message your local Service team after scheduling:

  1. Open the Tesla app.
  2. Tap 'Service.'
  3. Tap 'Messages.'
  4. Send and receive messages from the Service team.

How to Cancel a Service Appointment

To cancel your appointment:

  1. Open the Tesla app.
  2. Tap 'Service.'
  3. Tap 'Request Service.'
  4. Tap 'Manage Request.'
  5. Tap 'Cancel Request.'

How to Change or Reschedule a Service Appointment

Some services can only be performed at a Service Center. If you're unsure whether your service requires a Service Center visit, contact your local Tesla Service Center.

To reschedule your appointment:

  1. Open the Tesla app.
  2. Tap 'Service.'
  3. Tap 'Request Service.'
  4. Tap 'Manage Request.'
  5. Tap 'Reschedule.'

If your appointment isn't visible in the Tesla app, the Service team may have canceled it. If you don't see any updates in your messages, contact the Service team.