When a booking ends, your vehicle enters a gap period before the next booking begins. This article explains what happens during that window and what you need to do.
Before doing anything else, inspect the vehicle thoroughly:
If you find damage, submit an incidental report through your Host Dashboard before re-enabling the listing.
Log into your Host Dashboard and submit a vehicle inspection on the vehicle page. This creates a documented record of the vehicle's condition between bookings and protects you in the event of a future dispute.
Once the vehicle is inspected, documented, charged, and clean, re-enable your listing manually from the Host Dashboard. Once listed, it can be booked instantly without any further action from you.
ZEVO's policy only covers your vehicle while a booking is active. Between bookings, your vehicle must be covered by your own primary insurance policy that includes comprehensive and collision coverage.
If you do not have active primary coverage during the gap period, your vehicle is uninsured. Any damage that occurs between bookings including theft, weather events, or accidents will not be covered by ZEVO.
For off-rent insurance options, see Required Off-Trip Insurance For Hosts.
Most hosts complete their inspection and re-enable within a few hours. There is no required minimum, but do not rush the inspection. A thorough post-booking check protects you from inheriting damage from a prior renter.
Can I re-enable my listing before inspecting?
You can, but it is strongly discouraged. If a new renter books immediately and damage from a prior renter is found later, it becomes very difficult to attribute and collect.
What if the previous renter left the vehicle at a different location?
Contact ZEVO support. Do not re-enable the listing until the vehicle has been retrieved and inspected.
What if the vehicle needs maintenance before the next booking?
Enable maintenance mode in Standard Fleet to hold the listing offline while repairs are completed.
Who do I contact if something seems wrong after a booking?
Contact ZEVO support through Contact Support as soon as possible. Document everything with photos before moving or touching the vehicle.
Last reviewed: April 2026