Setting Up Toll Files in California ZEVO Host Guide

Why This Matters

Properly setting up your toll accounts ensures you can successfully get reimbursed for toll charges incurred during guest trips.

Watch the video tutorial below for a visual walkthrough of the toll file setup process. This step-by-step demonstration shows exactly how to rename transponders, generate reports, and upload them to your ZEVO dashboard.

💡 Video Tutorial: Setting Up Toll Files in California Click to watch the complete walkthrough

Step 1: Rename Your Transponders

Log into your FastTrak toll account
Navigate to the Transponder section
For each transponder, select "Rename"
Name each transponder with the exact license plate number of the corresponding vehicle
Click "Submit" to save the changes

💡 IMPORTANT: Every transponder name must match the license plate of the vehicle it's installed in. This allows the system to match tolls to the correct vehicle.

Step 2: Generate a Toll Report

Navigate to "Statements and Activities" section
Select "Create Report"
Choose your desired time period (e.g., last 30 days)
Download and export as a CSV file

Step 3: Upload to ZEVO Dashboard

Go to your ZEVO Host Dashboard
Navigate to the Toll section
Ensure the toll authority is set to "FastTrack"
Drag and drop your CSV file into the upload field

💡 The system will automatically process any outstanding tolls and attribute them to the correct bookings for reimbursement.

Troubleshooting

If you see errors during upload, verify that:

The toll charges correspond to active bookings
Transponder names exactly match vehicle license plates
The CSV file is in the correct format