Answers to the most common questions hosts ask about operating on the ZEVO platform. If your question isn't covered here, contact support through Contact Support.
Do I need to be present when a renter picks up my vehicle?
No. ZEVO is a fully remote platform. Renters access your vehicle through the ZEVO app using a digital key. No physical handoff is required.
How quickly can my vehicle be booked after I list it?
Immediately. Once you enable your listing, verified drivers can book your vehicle in real time. Make sure it is charged, cleaned, and inspection-ready before going live.
What do I do if my vehicle isn't getting booked?
Review your pricing against current market rates using the Pricing Best Practices guide. Make sure your listing location is easily accessible and your vehicle photos are current. Contact support if the issue persists.
When do I get paid?
Base rent is paid out daily as each day of a booking is completed. Tolls and supercharging are paid out after the driver settles their balance, which may take a few days. See Booking Payments Process for the full breakdown.
Why does my ZEVO Wallet balance not match what I expected?
The platform fee (typically 25%) is deducted before earnings reach your wallet. Tolls and supercharging may still be pending if the driver hasn't paid their balance yet.
How do I cash out my earnings?
From your Host Dashboard, go to Finances and cash out manually at any time, or set up an automatic payout schedule. See Finances & Cashing Out.
What is the platform fee?
ZEVO charges a 25% platform fee covering insurance, operations, marketing, and engineering. This rate may vary for hosts on ZEVO Concierge. See Platform Fees & Insurance Deductibles.
Am I covered while my car is being rented?
Yes. ZEVO provides full coverage insurance during active bookings with physical damage limits up to $110,000 and a $2,500 deductible. See Host Coverage.
What covers my vehicle between bookings?
Nothing from ZEVO. Your own primary insurance must be active at all times. See Required Off-Trip Insurance For Hosts for recommended off-rent coverage options.
Who pays the $2,500 deductible if there's a claim?
ZEVO first attempts to collect the deductible from the renter. If that fails, it becomes the host's responsibility.
What is not covered by ZEVO's insurance?
Wear and tear, mechanical issues, pre-existing damage, glass damage (handled directly between host and guest), personal belongings, and damage from prohibited vehicle use. See Host Coverage for the full exclusions list.
Why is my listing automatically disabled after a booking?
This is by design. ZEVO disables your listing after each booking to give you time to inspect, clean, and charge your vehicle before the next renter. You must manually re-enable it when ready. See Between Bookings: What Hosts Need to Know.
What is Fleet Key and why do I need it?
Fleet Key is a feature installed on your Tesla that allows ZEVO to access your vehicle remotely in emergencies. It is required for all vehicles listed on the platform. See Standard Fleet Key Installation.
Can renters use Full Self-Driving on my vehicle?
Yes, but it is between you and the renter to work out. FSD usage is not prohibited by ZEVO, but any costs associated with it — such as FSD subscription charges — are not automatically billed through the platform. Hosts can submit FSD-related charges through the incidentals system for reimbursement from the renter. ZEVO does not mediate FSD disputes beyond the incidentals process.
How do I track my vehicle during a booking?
You can monitor your vehicle's location and status through Standard Fleet at any time during an active booking.
What do I do if I find damage after a booking?
Document everything with timestamped photos immediately. Then submit an incidental report through your Host Dashboard before re-enabling the listing. See Incidentals.
How do I file an insurance claim?
Notify ZEVO within 24 hours of the booking end. See How to File A Claim.
What if the renter doesn't pay for damage?
ZEVO pursues collection from the renter on your behalf. If collection is unsuccessful, ZEVO does not reimburse unrecovered costs. See Repossession & Non-Payment.
What happens if my renter stops paying?
If their unpaid balance exceeds $100, ZEVO's collections process activates automatically. The renter gets a 24-hour grace period to pay before the vehicle is locked. If they still don't pay, the booking terminates and the vehicle enters repossession status. See How Collections Works.
Do I need to repossess the vehicle myself?
Yes, in most cases. Unless you are enrolled in ZEVO Concierge, repossession is the host's responsibility. ZEVO will notify you when a vehicle enters repossession status, but you will need to retrieve it yourself. See Repossession & Non-Payment for the full safety protocol.
How do I make sure tolls get charged to my renter?
Upload toll records through the Tolls tab in your Host Dashboard. ZEVO recommends doing this weekly so balances stay current. See Texas Tolls, California Tolls, or Florida Tolls depending on your market.
How does supercharging get billed to the renter?
Supercharging is billed automatically to renters on a daily basis, as long as you have a valid payment method connected to your Tesla account. See Supercharging Costs.