Step 1 - Be in possession of the vehicle and promptly open your claim
Retrieve your vehicle immediately and file your claim promptly within the host dashboard.
All claims are required to be filed within 72 hours of the incident.
Step 2 - Upload the facts of loss & detailed pictures
Submitting a detailed explanation and all relevant evidence expedites the claims process.
Crucial information points to gather:
Step 3 - Claims are triaged
After filing your claim, our claims team packages the above information and transfers it to Davies, our Third Party Administrator (TPA), for investigation.
Step 4 - Communicate with your adjuster directly
Davies will assign an adjuster who becomes your primary point of contact. Respond to all information requests promptly and review estimates as they come in.
Step 5 - Completion of the claim investigation
When Davies has all the information needed, they will communicate the outcome directly.
Trip City is ZEVO's integrated commercial insurance provider operating under Teq Mobility's Period X™ coverage.
Davies is the Third Party Administrator (TPA) handling claims investigation and adjusting on behalf of Teq Mobility.
Coverage depends on what the driver was doing at the time of the incident.
If you are unsure which period applies, check whether the driver was actively working a gig platform trip at the time of the incident.
Tow and transport coordination is the host's responsibility.
If your vehicle was placed at iDrive or another ZEVO lot following a booking, you will need to arrange transport from that location. ZEVO does not coordinate towing on behalf of hosts.
Is the vehicle driveable?
If YES — retrieve it immediately. Do not leave it in an impound. Add impound costs to your claim submission.
If NO — submit the vehicle's current location immediately and arrange towing to the repair facility.
Police report issued?
Submit it with the claim. The report number suffices if no physical copy is available.
Was the driver working their gig?
Still submit the claim to ZEVO. Collect the following:
Third parties involved?
Photos
Detailed photos and videos help adjusters close investigations faster. More is always better.
Communicate within the email thread
Always reply within your adjuster's email thread. Do not open new emails or separate chains.
Choose a communicative body shop
Follow up with your body shop to ensure they respond promptly to adjuster requests.
Pro tip: Drivers and hosts who proactively collect information together usually see their claims resolved faster.