Incidental Fee Schedule
The following fees may apply for incidents that occur during your rental period. All claims must be submitted through the Incidentals section in your Host Dashboard with proper photo documentation.
Fee Categories
How to Submit a Reimbursement Request
- Document the incident: Take clear, well-lit photos showing the damage or issue from multiple angles. Include close-up shots and wide shots for context.
- Access your Host Dashboard: Log in to your account and navigate to the Incidentals section.
- Submit your claim: Select the appropriate incident category and upload all photo documentation.
- Provide detailed description: Explain what happened, when it occurred, and any relevant details about the incident.
- Submit within the required timeframe: All claims must be submitted within 24 hours of discovering the issue or upon vehicle return.
Important Notes
- Photo documentation is mandatory for all incidental fee claims. Claims without proper documentation may be denied.
- All requests must be submitted through the Incidentals section in your Host Dashboard. Claims submitted through other channels will not be processed.
- Fees are assessed based on the actual cost to repair or remediate the damage, up to the maximum amounts listed above.
- Guests will be notified of any incidental fees and have the opportunity to respond before charges are finalized.
- For excessive cleaning or recharging fee’s you must provide a copy of your receipt