✋ Before Listing Your Vehicle
- Charge up: Ensure the battery is fully charged and ready to go
- Clean interior: Remove clutter and deep clean for a 5-star guest experience
- Disable in-car upgrades: Turn off add-ons like Full Self-Driving in the Tesla app if you do not want renters using them. FSD usage is permitted on the platform but any associated costs are the renter's responsibility — hosts can submit charges through the incidentals system for reimbursement
- Make sure the Tesla software is up-to-date and check that no warning lights are active
- Park smart: Leave the vehicle in a safe, clearly accessible location for easy pickup
- Ready to roll: Confirm the vehicle is available and prepared for instant booking
- Telematics active: ZEVO uses telematics to monitor vehicle location, mileage, and charging during bookings. Ensure your Standard Fleet key is installed and active before listing
📲 Real-Time Alerts You’ll Receive
- A guest confirms their booking and payment is processed
- The vehicle is picked up in person and the rental begins
- A rental is terminated due to overdue payment or failed billing
- The booking ends and the EV is returned to its drop-off location
✅ Post-Rental Inspection
- Tires & Wheels- Look for low tire pressure, punctures, curb rash, or unusual wear
- Exterior Condition - Inspect for dents, scratches, or body damage
- Interior Cleanliness - Check for stains, spills, pet hair, smoke odor, or excessive dirt
- Dashboard & Alerts - Look for any warning lights (tire pressure, battery, etc.).
- Mileage & Charging Level - Confirm mileage matches the trip and the EV is returned at or near the required charge level
- Personal Items - Check all crevices to ensure no guest belongings are left behind
- Photos for Documentation - take timestamped photos of the interior and exterior to document condition, especially before the next rental
🙇♂️ Operational Reminders
- After every booking, the listing is automatically disabled. It must be re-enabled manually after the vehicle has been cleaned, inspected, and charged. Do not re-enable until the vehicle is fully ready — once listed, it can be booked instantly without any action from you
- Create inspections on the vehicle page before re-enabling the listing to ensure a smooth experience for the next renter and to track the vehicle's condition
- Insurance gap awareness: Between bookings, your vehicle is not covered by ZEVO's policy. Your own primary insurance (comprehensive and collision) must be active at all times to cover the vehicle during these periods
- FSD and Autopilot: Renters are permitted to use Full Self-Driving and Autopilot features if enabled on your vehicle. Any costs associated with FSD usage can be submitted through the incidentals system for reimbursement from the renter. If you do not want renters using FSD, disable it in the Tesla app before each booking
- Never share ZEVO employees' personal phone numbers. All communication should be directed to Contact ZEVO Support
💡 If renters have questions about the process, direct them to the ZEVO Driver Guide
We recommend reviewing the guest guide yourself to understand the renter's perspective and have ready answers for your guests
💡 Familiarize yourself with how a guest will be Getting Started with ZEVO
As we grow, we encourage hosts to engage more directly with their renters. For questions that cannot be answered by you or the ZEVO Guest Guide, please direct renters to
Contact ZEVO Support
Return to ZEVO Customer Onboarding
Last reviewed: April 2026