Understanding how your booking ends matters for your deposit, re-booking eligibility, and whether your account stays in good standing.
Normal Booking End
A normal end happens when:
- You complete your booking period and end it yourself through the ZEVO app
- The booking naturally reaches its end date
What happens:
- Your security deposit is released 5–10 business days after inspection
- Your account remains in good standing
- You can immediately start a new booking
- Any outstanding tolls or supercharging balances are billed to your account on the normal schedule
Booking Termination
A termination happens when:
- Your unpaid balance (base fare, tolls, or supercharging) exceeds $100 on a weekly plan (or $25 on a daily plan) and you do not pay within the 24-hour grace period
- ZEVO intervenes due to a policy violation
What happens at termination:
- PIN-to-Drive activates — you cannot drive the vehicle, but you can still access it to retrieve your belongings
- You have an additional 24 hours to make the minimum or full payment to restore access
- Your booking remains active during this window but the vehicle cannot be driven
- If payment is made, your booking resumes normally
Repossession Status
If payment is not made within 24 hours of termination:
- Your booking ends automatically
- The vehicle is marked as Repossession in the system
- The host is notified to retrieve the vehicle
- Your account is flagged and you may be reported to collections
- You will be permanently banned from ZEVO unless the full debt is resolved
Deposit Return
Normal end: Security deposit is released after the booking closes, pending review for any damage, tolls, or outstanding charges.
Termination or repossession: Your deposit may be applied toward your outstanding balance. Any remaining debt beyond the deposit amount is still owed and subject to collections.
How to Avoid Termination
- Keep your payment method up to date at all times
- Monitor your balance on the My Booking page at web.zevo.com
- Pay tolls and supercharging balances promptly — they accumulate and can push you over the $100 threshold ($25 on daily plans) quickly
- If you are having trouble making a payment, contact ZEVO support before your account hits termination status
Questions?
See Payment Deadlines for the full collections timeline or Contact ZEVO Support if you need help with your account.