Below addresses regular questions renter guests of hotel partners ask regarding how ZEVO works and what makes the process so simple.
ZEVO is a contactless, EV-only rental platform that delivers and picks up your booked EV to the valet area of our partner hotel. The booking process and rental is conducted entirely from your phone.
After registering through your hotel's unique link to their private ZEVO marketplace you follow these steps:
Once completed ZEVO will ensure your vehicle is ready to drive at your chosen time from your hotel's valet area.
Yes, ZEVO is designed to be 100% contactless and convenient to your hotel stay. After booking our team makes sure the EV is left in the valet area prior to your rental start time.
24 hours notice is required to prepare, mobilize and deliver the EV to your valet.
Yes. This code can be found on the ZEVO landing page after you click the link your hotel shared with you prior to your arrival, or through the onsite 1 Hotel concierge team.
Yes. As part of your rental experience ZEVO includes comp/collision and liability protection coverage during your rental period - this coverage starts when you activate your rental.
Yes, ZEVO is 100% EV and we currently offer Tesla Model Y with other brands coming soon.
You can text us 24/7 on 855-924-4885
During the booking process you select your rental start time - ZEVO will ensure your EV arrives at that time.
No, our ground team does that for you to confirm the condition of the vehicle before your rental starts and after it ends. You are welcome to take photos for your own records.
That's your key. Guests are required to download the Tesla app to get digital key access to use your phone as your key during your rental period.
See the section below titled ‘Downloading Tesla App - Steps to Follow’ for instructions.
From your phone - follow the instructions within your ZEVO profile to get access and use your phone as your key during the rental period.
From your phone - after returning the vehicle, end the rental from your phone within your ZEVO profile - this is an important step and avoids extension charges.
After your booking starts you will be sent instructions via text about how to handle a valet experience during a ZEVO rental.
Download the Tesla app and create or sign in to your Tesla account before your scheduled rental
If you’re having issues logging in to the Tesla App refer to Tesla App Login on Android
After you start your ride, you will receive the insurance and Tesla access via text and email
Please return the vehicle to the valet area of your hotel.
In your booking page you will see the option to end your rental. When you select this the rental will end and access will be revoked.
Guests must be over 21 years old to reserve a car with ZEVO. The only person who is allowed to drive during rentals is the person who made the reservation and who is named on the insurance card (issued within your profile).
No. The authorized user is the user who completed the transaction and whose name is listed on the insurance card.
These documents are emailed to the address you used to create your ZEVO account and also stored within your ZEVO profile.
Yes. $200 deposit for drivers aged over 25 and $400 for drivers aged 21-24.
Any Tesla Supercharging network location. Simply charge the vehicle at any stall and the invoice will be processed and charged to you promptly. No need to transact at the stall itself - we facilitate the transaction at the stall > invoice you.
First, make sure everyone involved is safe. Please collect any 3rd party insurance details and document the incident including detailed pictures, other party information and any police report number if available.
Second, please report the accident immediately to ZEVO through your profile page and we will begin the claim process internally.
When you pass through tolls an itemized invoice will be generated and your ZEVO account will be billed within 5-7 working days.
Please pre-pay the citation if a physical copy is handed to you, failing that an invoice will be generated and billed to your account with the applicable timestamped evidence.