ZEVO Web

Navigation

Open your Tesla's navigation system
Select the ⚡️ icon to view nearby Superchargers
Make sure only the ⚡️⚡️⚡️ option is selected for the fastest Superchargers
Choose your preferred location — the screen will show available stalls and charging speeds
Follow the navigation to your selected Supercharger

Charging Process

Park at an available Supercharger stall
Open the charge port by either:
- Pressing the charging icon on your touchscreen
- Pressing on the charge port door itself if the car is unlocked
- Or unlocking it via the Tesla App
Insert the Supercharger connector into your vehicle's charge port
Charging begins automatically. Follow the charge limit shown in the vehicle; ZEVO vehicles are generally capped at 90%.

If Charging Does Not Start

Charge-port lights: white/light blue means ready, blinking blue means connecting, solid blue means scheduled, blinking green means charging, and solid green means complete.
If the light is amber, red, or off: unplug and reseat once, read the exact vehicle alert, and try another stall or cable if safe.
Stop and contact ZEVO or Tesla if red persists, charging fails at multiple locations, or there is smoke, heat, popping, or hissing. Never force the connector or use tools or a manual release.

Avoiding Idle and Congestion Fees

At busy Superchargers, Tesla may charge a congestion fee once the vehicle reaches the threshold shown in the car or app (currently 80%) or after charging stops. Tesla provides a five-minute grace period before the fee is charged.

Monitor the charging threshold and progress in the Tesla app or touchscreen.
Unplug and move the vehicle promptly; leaving within the five-minute grace period avoids the congestion or idle fee.
Tesla network congestion or idle fees are separate from ZEVO charging, processing, or host charges.

Payment Through ZEVO

ZEVO simplifies the payment process for Supercharging:

Charges appear on your ZEVO booking the following day
All charging sessions are automatically tracked and billed
A 10% processing and handling fee applies to all Tesla Supercharging sessions
No additional fees for third-party chargers

Phoenix / AZ drivers: This applies to Texas, California, and Florida only. In Phoenix, all Supercharging bills through the Charge Key app, not your ZEVO booking — see the Charge Keys guide.

Charging Adapters

If a compatible charging adapter is not included in the car, you can purchase one from a Tesla Service Center or Home Depot. Check compatibility with your vehicle and the charging station before purchasing. If you cannot safely reach a usable charging option, contact ZEVO Customer Care for assistance.

Tips for Efficient Charging

Optimal charging occurs between 20% and 80% for fastest speeds
Use the Tesla app to monitor charging progress remotely
Plan charging stops along your route before long journeys
Cabin Overheat Protection is a comfort feature, not a child or pet safety system. Never leave a child or pet unattended, and avoid repeatedly opening the Tesla app because each check can wake the vehicle and use energy.

Reduce Idle Battery Loss

Disable Cabin Overheat Protection in the Tesla app under A/C Controls; turn this off when parked in safe conditions to prevent unnecessary climate use.
Shade, garages, or cooler environments reduce battery cooling cycles and preserve charge.
Turn Off Sentry Mode (When Safe) as it uses several miles of range per day. Only leave it on if security is a concern.
Disable “Keep Climate On” or “Keep Accessories Powered”: on the climate or Supercharging screen, ensure these are off so the car doesn’t continue powering systems after exit.
Limit Cabin Preconditioning to only when needed (e.g., before morning drives) rather than keeping the cabin at a set temperature.
Use Climate Control Efficiently by setting climate to Auto mode with temps above 70°F when possible. This reduces compressor and heater cycling.
Turn off heated seats, steering wheel, or defrosters when not essential.
Keep Software Updated as Tesla periodically improves battery management and sleep efficiency in updates.

ZEVO Battery Protection

For optimal battery health and longevity, ZEVO automatically caps charging at 90% of battery capacity. This practice:

Preserves battery health over time
Maintains consistent vehicle range
Extends the overall lifespan of your battery

Per Tesla:

Use proper charging habits – For everyday use, maintain battery levels between 20% and 80% to maintain optimal battery health. Reserve full charges above 80% for long trips and be mindful of excessive Supercharger usage to also reduce strain on the battery. Lastly, Home charging or office charging with a Tesla Wall Connector is both convenient and gentle on the battery.

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Supercharging