Last revised: March 26, 2026
GENERAL TERMS
HOST DUTIES
GUEST DUTIES
BILLING & PAYMENTS
INSURANCE & CLAIMS
TELEMATICS AND VEHICLE DATA
LEGAL REQUIREMENTS
MISCELLANEOUS
Welcome to ZEVO. The following terms and conditions ("Terms of Use") govern your access to and use of the ZEVO website, mobile application, and platform (collectively, the "Platform"), including all content, functionality, and services offered through it.
You are a "Guest" if you use the Platform to access or rent an electric vehicle. Vehicle owners who share EVs on the Platform are "Hosts." These Terms of Use refer to both Guests and Hosts as "you."
Age Requirement: You must be at least 21 years of age to book a vehicle on the ZEVO platform. Bookings made by individuals under the age of 21 will not be accepted.
Before using the Platform, read these Terms carefully. By using the Platform, you agree to be bound by these Terms of Use and our Privacy Policy at www.zevo.com/privacy-policy. Do not use the Platform if you do not agree to these Terms.
By renting a vehicle through ZEVO, you acknowledge and agree to abide by all terms, conditions, and policies outlined in these Terms of Service. This includes, but is not limited to, payment obligations, insurance requirements, damage reporting procedures, liability responsibilities, prohibited uses, and cooperation in the event of an incident. Your continued use of the Platform constitutes a binding agreement to these terms.
We may revise and update these Terms of Use from time to time at our sole discretion. All changes are effective immediately when posted and apply to all access to and use of the Platform thereafter.
IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF SERVICE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE PLATFORM AND MUST DISCONTINUE USE IMMEDIATELY.
If we believe you are misusing ZEVO, violating the letter or spirit of these Terms, or engaging in behavior that may harm our platform, users, vehicles, hosts, or reputation, we may, at our sole discretion: limit, suspend, or terminate your ZEVO account; cancel active or future bookings; deny claims or fee reversals; remove or adjust listings; withhold promotional payouts or referral earnings; and take legal steps to prevent platform access. To the full extent permitted by law, ZEVO reserves the right to refuse or terminate access to the Platform to anyone, at any time, for any reason, and without prior notice.
We reserve the right to withdraw or amend the Platform, and any service or material we provide on it, at our sole discretion. From time to time, we may restrict access to some or all parts of the Platform.
By registering, you become a "Member" and agree that your information is correct and current. Platform access requires a valid email address and password. Members cannot share login credentials. We reserve the right to refuse service to any Member who breaches these Terms.
You will become a "Verified" Guest only when certain identifying documents are submitted. You must be at least 21 years of age to book a vehicle on the ZEVO platform. Guests under the age of 21 are not eligible to rent.
California residents: Pursuant to California Civil Code Section 1879.3, the provider of this service is located at 850 Burton Road, Ste. 201, Dover, DE 19904. Complaints may be sent to admin@zevo.com. The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted at 1625 North Market Blvd, Suite N 112, Sacramento, CA 95834, or by phone at (800) 952-5210.
New Jersey residents: Any dispute between you and ZEVO will be governed by the laws of the State of Delaware and subject to the Dispute Resolution provisions below. Under New Jersey law, certain limitations on implied warranties or damages as set forth in the Disclaimers of Warranties, Limitations on Liability, and DMCA sections may not apply to you.
The Platform is controlled, operated, and administered from our offices in the United States. We make no representation that content on the Platform is appropriate or available for use outside the United States. If you access the Platform from outside the United States, you are responsible for compliance with all applicable local laws.
ZEVO operates as a peer-to-peer electric vehicle (EV) sharing platform, providing technology for individuals to rent out and rent vehicles directly from one another. ZEVO is protected under the Graves Amendment (49 U.S.C. § 30106), which limits the liability of rental car companies where the renter causes damage to persons or property.
By agreeing to these Terms, you acknowledge that:
Renders are encouraged to secure appropriate insurance coverage. ZEVO may offer options for third-party coverage through the Platform, but renters are responsible for determining whether such coverage meets their needs.
When you sign up as a Host, you will identify the vehicle(s) you want to list for sharing. Each vehicle must meet ZEVO's vehicle specifications. You may only list vehicles that you own or have all necessary rights and permissions to share for compensation.
In the United States, any vehicle you list on the Platform must be exclusively listed on the Platform. You cannot list vehicles on any other car-sharing marketplace. Failure to comply may result in fines, penalties, denial of physical damage claims, removal of the vehicle, account closure, or other action at ZEVO's sole discretion. This does not limit Commercial Hosts' ability to maintain their own rental car business or prohibit vehicles from being listed on rideshare or delivery services when not on a ZEVO reservation.
If you provide a guest the option to pick up your vehicle at a location, you must provide that location to ZEVO and verify the vehicle is available at the start of the reservation. To qualify for protection plans, you must verify that a prospective guest has a current, valid driver's license, that the name on the reservation matches the driver's license, and that the person picking up the vehicle matches the photograph on the license.
You can set and change vehicle prices. ZEVO will reimburse you the funds collected from guests that rent your vehicle, less ZEVO fees. If you owe ZEVO or any third-party lender money, ZEVO may deduct it from your earnings, debit your bank account, charge any payment method on file, or issue you an invoice.
Wallet Deductions for Operational Costs: ZEVO reserves the right to deduct funds from a Host's wallet balance to cover necessary operational expenses including: vehicle charging or refueling, interior or exterior detailing, concierge services, routine or incidental maintenance, towing or vehicle relocation fees, and cleaning related to policy violations or excessive wear.
Payment Processing: Payment processing services are provided by Stripe, subject to the Stripe Connected Account Agreement. You authorize ZEVO to obtain all necessary access to your Stripe Connected Account to facilitate vehicle sharing. ZEVO reserves the right to switch payment processing vendors at its discretion.
ZEVO hosts operate under one of two models:
If your vehicle is marked as "Concierge" in ZOMP, ZEVO's ops team will coordinate on your behalf. If you are unsure of your host type, contact support.
If a guest damages your vehicle, you must report it within 24 hours of the trip's end and assist with the inquiry to be covered. If you do not provide timely notice or cooperate with ZEVO and third-party claims administrators, we may not be able to determine the cause and cannot pay for such harm.
All host protection plans include coverage under a third-party automobile liability insurance policy. In the US, the policy is issued by Hartford, a Surplus Lines Company, and does not provide a defense or indemnification for any claim asserted by ZEVO.
Protection plans available to hosts in the United States cover the financial implications of physical damage to a vehicle during a trip, including collision and comprehensive incidents, subject to certain terms and exclusions. Protection plans do not apply to optional extras or personal property, including aftermarket installations. Remove all personal property before making your vehicle available.
If you breach these Terms or list your vehicle with false information regarding its make, model, or year, your protection plan will be cancelled. Any vehicle you offer on the Platform must have current registration and insurance meeting legal minimums.
If your vehicle goes missing, is not returned, or is stolen during the reservation period, you must immediately contact ZEVO at claims@zevo.com and cooperate with ZEVO, police, and any other investigating authorities. ZEVO requires police reports to be filed within 24 hours.
Subject to your compliance with these Terms, ZEVO or its insurers will defend and indemnify you against applicable claims. You must give ZEVO timely written notice of any indemnification claim and cooperate with ZEVO at its expense.
If you decline a ZEVO protection plan or offer your own commercial/rental policy to guests, you are a "Commercial Host." As a Commercial Host, you are solely responsible for providing commercial rental insurance coverage for any ZEVO vehicle reservation. You must specify any additional fees, taxes, and conditions in your listing page. ZEVO must be added to car and excess liability policies. Liquidated damages for breach of this section are USD $6,000 per breach.
Vehicle requirements: Provide a vehicle that is safe, legally registered, properly insured, with current license plates, a clean title, and in good mechanical condition. If your vehicle is subject to a lease, loan, or financing agreement, confirm that sharing it on ZEVO does not violate your contract with the lienholder.
Listing integrity: All listings will be complete and accurate. You will not cancel a booking to seek a higher price or require a guest to accept a higher-priced vehicle than originally booked.
Safety and compliance: You will not offer any vehicle that is subject to a missing or stolen vehicle report, has an unaddressed safety recall, is not roadworthy, or has illegal modifications. Remove any firearms or weapons from your vehicle prior to providing it to a guest.
Guest privacy: You will not collect any additional information or documentation from guests beyond what is required to verify a driver's license. You will not use guest information to conduct background checks.
Mileage caps: Vehicle listings may include mileage caps. The standard default is 225 miles/day. An overage fee of $0.30/mile applies to any miles beyond the applicable cap. Mileage is tracked automatically through vehicle telematics.
Gray market transactions: Listing unregistered, uninsured, or improperly titled vehicles is strictly prohibited. Providing falsified documentation is prohibited.
Off-platform solicitation: Soliciting ZEVO guests to enter into off-platform rental agreements is prohibited. All rental communication must remain within the Platform.
Price gouging: Excessive price increases during periods of high demand, natural disasters, public emergencies, or special events are prohibited. Increases exceeding 200% of a host's 30-day average rate may be considered excessive.
Violations may result in warnings, temporary suspension, permanent removal, financial penalties, or legal action.
By booking and operating a vehicle through ZEVO, guests agree to:
Most hosts will not provide liability insurance. All ZEVO protection plans include motor liability insurance. Depending on applicable regulations and where the accident or damages occur, the guest's own auto policy may supersede ZEVO protection.
To avoid liability for pre-existing damage, upload photos of any damage during your initial examination. If you fail to report damage on initial inspection, ZEVO, third-party administrators, or insurance partners may infer it occurred during your reservation. If you believe the vehicle is unsafe to drive, contact ZEVO immediately at help@zevo.com.
ZEVO requires hosts to ensure their vehicles are in safe and operable condition, legally registered, not the subject of a missing or stolen vehicle report, have a clean title, and are in good mechanical condition. Beyond these requirements, ZEVO does not own, maintain, or inspect vehicles listed on its platform and shall not be held liable for their condition, safety, roadworthiness, or legal status.
You must notify ZEVO right away at claims@zevo.com if the vehicle sustains any damage. You must also notify the police if there has been a collision. You must provide a written account of the incident, including the identities and insurance details of any parties involved. You may not use the vehicle again after an incident unless ZEVO staff members have given you express consent.
Violations of the return policy include: returning the vehicle to an incorrect location; giving the host false information about the reservation or vehicle use; failing to cooperate in good faith with the host, police, or ZEVO in reporting any accident or vandalism; or leaving the vehicle unlocked, running, or unattended with keys unsecured.
Any fees incurred by ZEVO to recover a vehicle that is not returned are the responsibility of the guest. A $500 case administration fee will be charged if law enforcement is contacted. ZEVO may also repossess an abandoned vehicle.
The guest is required to pay for their rental period. If the guest fails to pay, ZEVO reserves the right to repossess the vehicle. Failure to cooperate with ZEVO on the return process will result in a platform ban and a police report being filed. Debts will be sent to collections, and the guest will be responsible for any fees incurred by ZEVO to recover the vehicle.
ZEVO does not own, maintain, or inspect the vehicles listed on its platform and shall not be held liable for the condition, safety, roadworthiness, or legal status of any vehicle rented through the Platform. It is the sole responsibility of the Host to ensure the vehicle is in safe, operable condition; legally registered; free from unresolved safety recalls; and meets all ZEVO vehicle eligibility standards.
ZEVO and its Hosts are not responsible for any personal belongings left in, taken from, or damaged inside the vehicle during or after the rental period. Any claims for lost, stolen, or damaged items must be resolved outside of the Platform.
If you plan to operate the vehicle outside of the metropolitan area in which it was originally picked up, you must provide prior written notice to both the Host and ZEVO, including your intended destination(s), estimated duration of travel, and any expected stops.
ZEVO and the Host reserve the right to approve or deny any such travel. Failure to provide timely and accurate notice may result in immediate termination of your reservation, denial of insurance coverage, additional fees, and/or account suspension.
ZEVO charges a processing fee on all supercharging costs incurred during rental periods. The exact percentage may vary based on location and charging network. This fee covers the administrative costs associated with tracking, processing, and reconciling electric vehicle charging expenses across the Platform, including payment processing, invoice reconciliation, platform infrastructure, and support and dispute handling.
All supercharging costs and processing fees are itemized in your trip receipts under Recent Receipts in My Bookings. Guests are responsible for all supercharging costs plus applicable processing fees, regardless of whether the charging was necessary due to normal use or excessive driving. Failure to pay may result in account suspension or collection actions.
For renters using the Charge Key system:
ZEVO charges fees which are itemized during the checkout process. When you provide a payment method, you authorize ZEVO to charge that payment method in the future. Unpaid fees will be collected by ZEVO using any legal means available, and any unpaid balances may be reported to credit agencies. If we need to remit taxes on your behalf, we will collect and remit those amounts.
Transportation Network Company (TNC) Exclusion: Insurance coverage does not extend to any vehicle being operated for a TNC during Period 2 (trip accepted, driver en route to passenger) or Period 3 (passenger in vehicle).
Delivery Network Company (DNC) Exclusion: Insurance coverage does not extend to any vehicle used in connection with a DNC during Period 2 (order accepted, driver en route to pickup) or Period 3 (order picked up and being delivered). This exclusion applies whenever the DNC provides or maintains any form of physical damage insurance for that operation.
ZEVO provides insurance coverage for eligible vehicles that meet our requirements. This section outlines the responsibilities of hosts and guests regarding damage and liability claims.
For any covered damage claim, there is a $2,500 deductible that applies. This amount is the responsibility of the host and/or guest to settle between themselves. Any damages below the $2,500 deductible are to be settled directly between the host and guest without ZEVO's involvement.
Wear and tear: Gradual deterioration, mechanical issues from accumulated use, interior wear, exterior wear (minor paint chips, light scratches), normal tire tread reduction, and normal brake system wear.
Other exclusions: Damage from prohibited uses; pre-existing damage; damage caused by unauthorized drivers; damage to or theft of personal belongings.
For damages exceeding the $2,500 deductible:
All glass damage — including windshields, windows, mirrors, and headlights — must be resolved directly between hosts and guests. For glass damage exceeding $200, hosts can utilize ZEVOGuard to collect reimbursement from guests in installment payments over 1–3 months. Hosts must submit repair invoices and photographic evidence through the Platform within 2 days of trip completion.
For unpaid damages, fees, or other charges, ZEVO reserves the right to send past due accounts to collections, sell or transfer bad debt to third-party collection agencies, add collection fees to the guest's outstanding balance, and report unpaid debts to credit bureaus. Guests with accounts in collections must fully settle outstanding balances before being eligible to use the Platform again.
All hosts must maintain active Primary Insurance coverage, including both Collision and Comprehensive coverage, even when the vehicle is not being rented. If a vehicle does not have Primary Insurance, ZEVO's On-Rent Insurance will not apply and claims will be denied. Failure to maintain required insurance may result in temporary or permanent removal from the Platform.
ZEVO requires hosts to maintain vehicles in safe, roadworthy condition at all times. All vehicles must receive manufacturer-recommended maintenance; comply with local safety regulations; have all safety recalls addressed before listing; and have critical safety systems — including brakes, lights, tires, steering, and restraint systems — fully operational. Hosts must maintain records of all maintenance and safety-related repairs.
ZEVO collects vehicle telematics data through its integrations with Standard Fleet and Tesla's vehicle platform. This data includes but is not limited to vehicle location, battery state, charging history, mileage, and driving activity during the rental period. This data is used to facilitate platform operations including mileage tracking, supercharging reconciliation, vehicle access management, and dispute resolution. By booking or listing a vehicle on the Platform, you consent to ZEVO's collection and use of this vehicle data in accordance with our Privacy Policy.
The Platform and all its contents, features, and functionality are our property or that of our licensors, protected by copyright, trademark, patent, trade secret, and other proprietary rights. You may use the Platform only for your own private, non-commercial purposes. You must not modify, copy, distribute, alter, publicly display, or transmit any content on the Platform.
You may use the Platform only for lawful purposes. You agree not to use the Platform in any way that violates any applicable law; for the purpose of exploiting or harming minors; to transmit advertising or promotional material without our prior written consent; to impersonate ZEVO, its employees, or another user; or to engage in conduct that restricts or inhibits anyone's use of the Platform.
You also agree not to use any automated device to access or monitor the Platform; use any device or software that interferes with the proper working of the Platform; introduce any viruses or malicious code; or attempt to gain unauthorized access to any parts of the Platform.
You are responsible for all content that you post on, transmit through, or download from the Platform. You may not post content that infringes any intellectual property rights; is inaccurate, pornographic, obscene, harassing, defamatory, or unlawful; contains personal information about a person without their consent; includes spam or commercial solicitations; or promotes illegal activities.
The information presented on the Platform is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. All photos, listings, and content related to your listing must be accurate.
The Platform may contain links to other websites and resources provided by third parties for convenience only. We have no control over the contents of those websites and accept no responsibility for them.
All information we collect on the Platform is subject to our Privacy Policy. By using the Platform, you consent to all actions taken by us with respect to your information in compliance with the Privacy Policy. A user can delete their account by going to your profile page and clicking "DELETE MY ACCOUNT." To be removed from marketing material, click "unsubscribe" at the bottom of any of our emails or send an email to help@zevo.com.
OUR PRODUCTS, SERVICES, AND CONTENT ARE PROVIDED "AS IS," WITHOUT ANY WARRANTY OF ANY KIND. WITHOUT LIMITING THE FOREGOING, WE EXPLICITLY DISCLAIM ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE, QUIET ENJOYMENT OR NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.
NOTICE TO NEW JERSEY USERS: If you live in New Jersey, this section does not apply to you.
In no event will ZEVO, its affiliates, or their licensors, service providers, employees, agents, officers, or directors be liable for damages of any kind arising out of or in connection with your use of, or inability to use, the Platform or any services or items obtained through the Platform, including any indirect, special, incidental, consequential, exemplary, or punitive damages.
These limitations will apply whether such damages arise out of breach of contract, tort (including negligence), or any other theory or cause of action. If you are dissatisfied with any portion of the Platform or the services, your sole and exclusive remedy is to discontinue use.
You agree to defend, indemnify, and hold harmless ZEVO, its affiliates, licensors, and service providers from and against any and all claims, liabilities, deficiencies, damages, judgments, settlements, losses, fines, penalties, costs, and expenses (including reasonable attorneys' fees) arising from or relating to your violation of these Terms, your use or misuse of the Platform, any content you submit or transmit through the Platform, or your violation of any third party's rights.
We each agree that any dispute, claim, or controversy arising out of or relating to our products, services, or these Terms will be settled by confidential binding arbitration, except that each party retains the right to bring an individual action in small claims court or seek injunctive relief for intellectual property infringement. You acknowledge and agree that both you and ZEVO are waiving the right to a trial by jury or to participate in any purported class action or representative proceeding.
The parties agree that JAMS may not administer any multiple claimant or class arbitration. Arbitration will be limited to the resolution of individual claims only.
Prior to initiating arbitration, you must first send ZEVO a written Dispute Statement setting forth your name, address, telephone number, the facts giving rise to the dispute, and the relief requested. Mail to: 850 Burton Road, Ste. 201, Dover, DE 19904 via nationally recognized overnight courier. If we are unable to resolve your claim within thirty (30) days of receipt, either party may initiate arbitration through JAMS (http://www.jamsadr.com or 1-800-352-5267).
Unless otherwise agreed, arbitration will be conducted in the county where ZEVO resides. If your claim does not exceed $10,000, the arbitration will be conducted solely on the basis of submitted documents unless a hearing is requested or required.
The arbitrator's decision will include the essential findings and conclusions of law upon which the award is based. Judgment on the arbitration may be entered in any court having competent jurisdiction. If you prevail in arbitration, you will be entitled to an award of attorneys' fees and expenses to the extent provided under applicable law.
Any cause of action must be commenced within one (1) year after the dispute arises, notwithstanding any statutes of limitations to the contrary. If you live in a state with longer statutes of limitations, by agreeing to these Terms you are agreeing to shorten that time.
NOTICE TO NEW JERSEY USERS: Your agreement to this provision shortens the time within which you may bring a dispute.
You may opt out of the arbitration procedure by sending a written letter to the attention of "Customer Relations Director" via nationally recognized overnight courier within thirty (30) days of your first use of the Platform.
We respect the rights of intellectual property holders. To report alleged infringement, provide the following to help@zevo.com: a description of the copyrighted work; a description of where the infringing material is located on the Platform; your contact information; a statement of good faith belief that the use is not authorized; a statement under penalty of perjury that the information is accurate and that you are authorized to act on behalf of the copyright owner; and your electronic or physical signature.
By using the Platform or providing your phone number, you consent to receive communications from ZEVO electronically, including emails, texts, and mobile push notices. If you give ZEVO your cell phone number, you consent to receiving phone calls and SMS/MMS messages for transactional, operational, or informational purposes. Text "STOP" to unsubscribe. Text "START" to resubscribe. Text "HELP" for assistance. SMS and MMS alerts may incur standard data and message rates.
ZEVO grants you a non-exclusive, non-transferable, revocable license to use a compiled code copy of the Mobile Applications for one account on a mobile device you own or lease for personal use.
For Apple App Store apps: ZEVO, not Apple, is responsible for the app and its content. Apple has no obligation to maintain or support the app.
For Google Play Store apps: The agreement is solely between you and ZEVO. Google has no obligation or liability to you with respect to the app.
All matters relating to the Platform and these Terms of Use shall be governed by and construed in accordance with the laws of the State of Delaware, regardless of your country of origin or where you access the Platform.
Any proceedings to resolve or litigate any dispute will be conducted solely on an individual basis. Neither you nor ZEVO will seek to have any dispute heard as a class action. No arbitration or proceeding will be combined with another without the prior written consent of all parties.
We may provide notices, including those regarding changes to this agreement, by email to the address you provided at registration.
These Terms of Use create an independent contractor relationship. No partnership, joint venture, employee, employer, or other relationship is intended. You agree not to hold yourself out as sponsored by, affiliated with, or endorsed by ZEVO.
These Terms of Use, our Privacy Policy, and any User Agreement to which you agree comprise the complete agreement between you and ZEVO regarding the Platform and supersede all prior or contemporaneous understandings and agreements.
NOTICE TO NEW JERSEY USERS: If you live in New Jersey, this section does not apply to you.
We reserve the right, without notice and in our sole discretion, for any reason, to terminate your ability to use the Platform and block and prevent future access. We will not be liable for any termination of your use of or access to the Platform.
If you access the Platform via a mobile application, we grant you a revocable, non-exclusive, non-transferable, limited right to install and use the mobile application on wireless electronic devices owned or controlled by you. You shall not decompile, reverse engineer, or decrypt the application; make any modification or derivative work; use it for any revenue generating endeavor; or use any proprietary information in the design of any competing applications.
We allow advertisers to display advertisements on the Platform. Advertisers take full responsibility for any advertisements placed and warrant that they possess all rights and authority to place such advertisements.
YOU ACKNOWLEDGE THAT ZEVO WOULD HAVE DIFFICULTY ESTIMATING THE REAL DAMAGES FROM ANY OF THE FOLLOWING: (1) GRAY MARKET TRANSACTIONS; (2) REGISTERING WEBSITE DOMAINS, SOCIAL MEDIA HANDLES, OR BIDDING ON ONLINE ADVERTISING KEY TERMS WITHOUT ZEVO'S CONSENT; (3) LAWSUITS AGAINST ZEVO PARTIES OR USERS; (4) AS A HOST, SHARING YOUR VEHICLE WITH OUTDATED REGISTRATION OR WITHOUT CURRENT DOCUMENTS; (5) AS A HOST, PRESENTING ANY MISSING OR STOLEN VEHICLE; (6) AS A HOST, RENTING AN UNSAFE VEHICLE TO A GUEST; (7) AS A HOST, CANCELING OR AMENDING A TRIP TO MANIPULATE A VEHICLE'S PRICE OR REVENUE; OR (8) CREATING OR USING A ZEVO ACCOUNT TO AVOID SUSPENSION, TERMINATION, OR CLOSURE.
YOU ARE REQUIRED TO PAY ZEVO $6,000 IN LIQUIDATED DAMAGES FOR EACH BREACH. THIS AMOUNT IS NOT A PUNISHMENT, BUT AN APPROPRIATE ESTIMATE IN THE EVENT THAT ACTUAL DAMAGES CANNOT BE ASSESSED.
ZEVO is currently active in the following markets: Texas, California, Arizona, and Florida. Vehicles are available via web.zevo.com. Physical locations may vary by market.
ZEVO shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from any cause beyond ZEVO's reasonable control, including but not limited to: acts of God, natural disasters, earthquakes, floods, fires, hurricanes, pandemics or public health emergencies, war, terrorism, civil unrest, government action or regulation, cyberattacks, internet or telecommunications outages, failures of third-party service providers (including but not limited to Tesla, Stripe, Standard Fleet, or any telematics provider), or any other event of similar nature. In such circumstances, ZEVO's obligations will be suspended for the duration of the force majeure event. ZEVO will make reasonable efforts to notify affected users and resume normal operations as quickly as practicable.
If any provision of these Terms is found to be invalid, illegal, or unenforceable under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be severed from these Terms. The remaining provisions of these Terms will continue in full force and effect. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision.
Guests may not re-list, sublet, sublease, or otherwise make available any ZEVO vehicle to a third party during their booking period. This includes listing the vehicle on any other platform, marketplace, or rental service (including but not limited to Turo, HyreCar, Getaround, or similar services) while the booking is active. Any violation of this provision will result in immediate termination of the booking, permanent account suspension, and the guest being held fully liable for any resulting damages, insurance voidance, or claims.
Smoking, vaping, or use of any tobacco, cannabis, or electronic cigarette products is strictly prohibited inside all ZEVO vehicles. If a vehicle is returned with evidence of smoking or vaping — including but not limited to odor, ash, burns, or residue — the guest will be charged a mandatory cleaning and deodorization fee of a minimum of $250, with additional charges applied if professional detailing or component replacement is required. This fee will be charged as an incidental and is not covered by any ZEVO protection plan.
Pets are permitted in ZEVO vehicles only if the host has explicitly indicated pet-friendly availability in their listing. If a vehicle is returned with evidence of pet presence — including but not limited to hair, odor, stains, or damage — the guest will be charged a mandatory cleaning fee of a minimum of $150, with additional charges applied if professional detailing or repair is required. Any damage caused by a pet is the guest's full financial responsibility and is not covered by any ZEVO protection plan.
ZEVO vehicles may be equipped with Tesla driver assistance features including Autopilot, Full Self-Driving (FSD), and Sentry Mode. Guests acknowledge and agree to the following:
If a guest discovers illegal, unsafe, or undisclosed modifications on a vehicle after pickup, the guest must immediately contact ZEVO support at help@zevo.com and must not operate the vehicle if the modification affects its safety or roadworthiness. ZEVO will work with the host to arrange a vehicle swap as soon as practicable. Guests will not be penalized for returning a vehicle early if the reason is the discovery of undisclosed illegal modifications, and an appropriate refund or swap will be provided. Hosts found to have listed vehicles with illegal or undisclosed modifications will be subject to immediate listing removal, account suspension, and potential financial penalties.
Some ZEVO vehicles are equipped with toll transponders or E-ZPass-compatible devices provided by the host. Guests are responsible for all toll charges incurred during their booking period, regardless of whether a transponder is present or functioning. Toll charges are billed as incidentals and may appear on your account 24–72 hours after the charge is incurred due to processing delays by toll authorities.
Guests are responsible for ensuring proper and safe use of all EV charging equipment during their rental period, whether using Tesla Superchargers, third-party charging networks, or any charging cable or adapter provided with the vehicle. If a guest causes damage to a charging station, connector, cable, or any related infrastructure through misuse, negligence, or improper operation, the guest will be held fully financially responsible for repair or replacement costs, including any fees or claims assessed by the charging network operator. Guests must not force connectors, use incompatible adapters, or operate damaged charging equipment. Any charging station incident must be reported to ZEVO immediately.
ZEVO takes fraudulent damage claims and bad faith disputes seriously. Guests or hosts who knowingly file false, exaggerated, or fabricated damage claims, or who initiate chargebacks or payment disputes in bad faith, may be subject to: immediate permanent account suspension; financial liability for any costs incurred by ZEVO in investigating or defending against the fraudulent claim; referral to law enforcement; and civil legal action. ZEVO reserves the right to use all available evidence — including telematics data, Sentry Mode recordings, photos, inspection records, and communication logs — to evaluate and contest any claim it believes to be made in bad faith.
ZEVO will acknowledge receipt of a damage or incident claim within 2 business days of submission. ZEVO will provide an initial assessment or request for additional documentation within 5 business days. Final claim resolution will be completed within 30 business days of all required documentation being received, subject to complexity, third-party involvement, or insurance carrier timelines. ZEVO will communicate any delays and the reason for them. These timelines represent ZEVO's good-faith service commitment and do not constitute a binding guarantee in cases involving third-party insurance carriers, law enforcement, or extraordinary circumstances.
Guests who cancel a booking are entitled to the following refund schedule:
Refunds are processed within 5–10 business days depending on the guest's bank. ZEVO reserves the right to adjust refund eligibility in cases where the guest has violated these Terms.
Guests who believe they have been incorrectly charged for any fee, incidental, toll, supercharging cost, or other amount may submit a billing dispute as follows:
Guests should not initiate a chargeback with their bank before completing ZEVO's internal dispute process. Chargebacks filed without first attempting resolution through ZEVO may result in account suspension pending investigation.
Hosts may not cancel a booking and rebook the same guest into a materially different vehicle at a higher price. Hosts may not misrepresent a vehicle's make, model, year, trim level, features, or condition in their listing. If a guest arrives to find a vehicle that materially differs from what was listed, the guest should immediately contact ZEVO support. ZEVO will arrange a swap or issue a full refund at its discretion. Hosts found to have engaged in bait-and-switch practices will be subject to account suspension and forfeiture of earnings from the affected booking.
Guests transporting minor passengers (individuals under 18 years of age) are fully responsible for ensuring compliance with all applicable child safety laws, including proper use of child safety seats or booster seats as required by state law, compliance with seatbelt laws for all passengers, and compliance with any state laws regarding minors in vehicles. ZEVO does not provide child safety seats or booster seats. Guests are solely responsible for obtaining, installing, and using appropriate child restraint systems.
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:
To exercise any of these rights, contact ZEVO at privacy@zevo.com or visit www.zevo.com/privacy-policy. ZEVO will respond to verifiable consumer requests within 45 days as required by law.
ZEVO is committed to making its platform accessible to individuals with disabilities and strives to comply with applicable accessibility standards including WCAG 2.1. If you encounter any accessibility barriers or require assistance, please contact us at help@zevo.com. ZEVO welcomes feedback to improve the experience for all users.
ZEVO complies with all applicable U.S. economic sanctions laws and regulations, including those administered by the Office of Foreign Assets Control (OFAC). By using the Platform, you represent and warrant that you are not located in, or a resident or national of, any country subject to U.S. sanctions; not identified on any U.S. government list of prohibited or restricted parties including OFAC's Specially Designated Nationals (SDN) list; and not otherwise prohibited from transacting with ZEVO under applicable U.S. law. ZEVO reserves the right to terminate any account or booking upon discovering a sanctions compliance issue.
